Office Supervisor
On-siteHouston, Texas, United States
Job Summary
Oversee the customer service department workflow, manage daily transactions for billing and inventory, and resolve escalated issues. Approve replenishment orders, maintain accurate office supply levels, and ensure all equipment functions properly. Manage staff performance and training, schedule department hours, and handle payroll submissions. Act as a point of contact for new customers, coordinate delivery orders and system installations, and process equipment and non-food purchase orders. Update Business Activity Monitoring alerts and organize company functions. Requires an associate's degree in business or accounting with three years of customer service experience and two years in supervision. Full-time role with benefits including medical, dental, vision, and 401(k).
Required Qualifications
- Associate degree in business administration, accounting or other related discipline
- Equivalent experience in lieu of formal education
- Minimum of three (3) years experience in customer service, billing, inventory control or warehouse administration
- Minimum of two (2) years experience in formal supervision or informal leadership role that included coaching and providing work direction
- Proficiency in computer applications including Microsoft Office, Lotus Notes, and Warehouse Management System (WMS)
- Demonstrated analytical, problem-solving and decision-making skills
- Excellent verbal and written communication skills
- Ability to foster strong working relationships
- Excellent organizational skills, with the ability to handle changing priorities and concurrent deadlines
- Ability to lead by example, and foster a team approach
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