Office Staff/Referral Clerk
On-siteMunfordville, Kentucky, United States
Job Summary
Greet patients and visitors, answer telephone calls, and triage inquiries while maintaining accurate exam records. Schedule appointments and referrals to other providers, register patients, and assist with necessary forms. Complete encounter forms upon arrival and checking, ensuring all documentation is precise. Direct patients to appropriate staff as needed and assist physicians, nurse practitioners, and the office manager with departmental requests. Maintain a clean, professional work area and adhere to established policies while supporting care and maintenance of equipment. This full-time, 100% clinic-based role supports CFMC's mission of compassionate care and seamless, coordinated patient experiences within a collaborative environment.
Required Qualifications
- High School Diploma/GED
- keyboarding
- oral and written communication
- solid understanding of healthcare processes, including insurance verification and prior authorizations
- comfortable navigating electronic health record (EHR) systems
- proactive in following up on referrals
- ability to ensure timely coordination of care
- ability to maintain accuracy in all documentation
- dependability
- discretion
- patient-centered mindset
- highly organized
- detail-oriented
- ability to manage multiple tasks in a fast-paced clinical environment
- ability to effectively interact with patients, providers, and external offices with professionalism and empathy
- Full-time position
- 5 days per week
- 100% clinic-based
- in person work required
Desired Qualifications
- Experience preferred
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