Office Services Associate
$48,880–$48,880 year
On-siteNewport Beach, California, United States
Job Summary
Utilize logs and fill out job tickets before performing reprographics, mail, and intake functions according to established procedures. Follow proper job sequencing, troubleshoot basic equipment issues, and prioritize workflow while performing quality assurance on your own and others' work. Load machines with paper and toner, answer calls and emails, and interact with clients in person or electronically to meet contracted deadlines. Adhere to Williams Lea and client site policies, use supplies cost-efficiently, and handle sensitive documents while maintaining customer relationships. Work Monday through Friday from 8:00am to 5:00pm with potential overtime, standing for most of the day, and handling hazards from office machines and cleaning supplies.
Required Qualifications
- High school diploma or equivalent
- Minimum (1) year office services experience preferably in a legal, banking or large corporate environment
- Skilled in the use of mail, phone, email, digital reprographics and mail equipment
- Familiar with general back office procedures to meet and maintain client satisfaction
- Proven customer service skills are required in order to create, maintain and enhance customer relationships
- Good written and verbal communication skills, including professional telephone and email etiquette
- Attention to detail with good organizational skills
- Must be able to meet deadlines and complete all projects in a timely manner
- Ability to handle sensitive and/or confidential documents and information
- Able to make independent decisions that conform to business needs and policy
- Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
- Must work well in a team environment
- Must be able to interact effectively with multi-functional and diverse backgrounds
- Ability to work in a fast-paced environment
- Must be self-motivated with positive can-do attitude
- Be able to lift up to 50 lbs. on a regular basis
- Must be able to work standing up all or most of the time
- Must be able to work overtime as needed
- Must be able to work Monday to Friday - 8:00am to 5:00pm
- All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen
Desired Qualifications
- Minimum (1) year office services experience preferably in a legal, banking or large corporate environment
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