Office Services Associate - Floater
$43,680–$43,680 year
On-siteDallas, Texas, United States
Job Summary
Utilize logs for all office services work and ensure job tickets are properly filled out before beginning tasks. Perform reprographics, mail, and intake functions according to established procedures, prioritizing workflow and meeting contracted deadlines for accepting, completing, and delivering all work. Troubleshoot basic equipment problems, load machines with paper and toner, and perform quality assurance on your own and others' work. Communicate with supervisors or clients regarding job or deadline issues, answer telephone and emails, and interact with clients in person or electronically. Adhere to Williams Lea and client site policies while using equipment and supplies in a cost-efficient manner.
Required Qualifications
- Must be willing to commute to different worksites as needed
- Be able to lift up to 50 lbs. on a regular basis
- High school diploma or equivalent
- Minimum (1) year office services experience preferably in a legal, banking or large corporate environment
- Skilled in the use of mail, phone, email, digital reprographics and mail equipment
- Familiar with general back office procedures to meet and maintain client satisfaction
- Proven customer service skills are required in order to create, maintain and enhance customer relationships
- Good written and verbal communication skills, including professional telephone and email etiquette
- Attention to detail with good organizational skills
- Must be able to meet deadlines and complete all projects in a timely manner
- Ability to handle sensitive and/or confidential documents and information
- Able to make independent decisions that conform to business needs and policy
- Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
- Must work well in a team environment
- Must be able to interact effectively with multi-functional and diverse backgrounds
- Ability to work in a fast-paced environment
- Must be self-motivated with positive can-do attitude
- All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen
Desired Qualifications
- Minimum (1) year office services experience preferably in a legal, banking or large corporate environment
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