Office Manager
$52,000–$72,800 year
On-site · Juneau, Alaska, United States or Auke Bay, Alaska, United States
Job Summary
The Office Manager serves as the primary point of contact for True Alaskan Tours independent visitor programs and Allen Marine Tours charter operations, coordinating private charters and overseeing non–cruise line sales and guest experiences. This role oversees the TAT website, online booking systems (FareHarbor and Viator), staffing of independent departures, guest greetings and check-ins, and collaboration with Sales/Operations/F&B to ensure smooth, high-quality service. Responsibilities include preparing proposals and custom itineraries, coordinating vessel and lodge scheduling, managing client agreements and invoicing, generating performance reports, supervising seasonal Administrative Coordinators, representing the companies at events, and coordinating with partners and vendors to grow independent sales. The position is split between downtown Juneau and Auke Bay offices, with full-time hours March through October, requiring weekend and holiday availability, coordination of promotions and community outreach, and adherence to safety and regulatory policies.
Required Qualifications
- High school diploma or equivalent
- Strong verbal and written communication skills
- Ability to work with others
- Excellent organizational skills and attention to detail
- Proficiency in Microsoft Office Suite
- Ability to manage multiple priorities in a fast-paced environment
- Valid U.S. driver’s license and clean driving record
- Must pass a background check and DOT drug test
- Flexibility to work weekends, holidays, and varied hours during the tour season
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