Office Manager
$50,000–$55,000 year
On-siteRichmond, Kentucky, United States
Job Summary
Manage office team including Job File Coordinators, Administrative Assistants, Receptionist/Dispatchers, and Accounting/HR Administrators. Maintain professional office culture, ensure delivery of appropriate training and onboarding, and plan monthly team meetings. Monitor National Accounts program compliance, federal/state regulations, and risk management training completion. Act as Subject Matter Expert for office technology and processes, complete Preferred Vendor applications, and establish processes to meet Key Performance Metrics. Develop and maintain the annual office division plan, assist Senior Leadership Team, and handle lead source disposition. Requires 5+ years of management experience, monthly travel to satellite locations, and proficiency in Microsoft Office.
Required Qualifications
- 5+ years of office, accounting, or customer service management experience
- Experience in building a strong team with tangible leadership skills
- Outstanding written and verbal communication skills including proper pronunciation, grammar, and consistently courteous and professional tone of voice
- Self-motivated and goal-oriented with the ability to multi-task
- Monthly travel to satellite locations
- Capability to work in a fast-paced, team-oriented office environment
- Solid organizational and planning capabilities with strong attention to detail
- Ability to learn new software and proprietary software
- High school diploma/GED
- Proficiency in Microsoft Office or equivalent software
- Ability to successfully complete a background check subject to applicable law
- Ability to lift files, open filing cabinets, and bending or standing as necessary
Desired Qualifications
- college degree
- IICRC certifications
- Xactimate certifications
- Construction management experience
- Customer service industry experience
- Bilingual
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