Office Manager / Scheduling Coordinator
$37,440–$47,840 year
On-site · Waldwick, New Jersey, United States
Job Summary
Client Care Coordinator & Office Manager at Mister Sparky — central hub of daily operations: manage inbound calls, schedule service, dispatch technicians, and support office processes to ensure a smooth customer experience from first contact to job completion. Duties include answering calls, coordinating schedules based on technician availability and job priority, communicating appointment windows and delays, maintaining accurate customer records, supporting technicians, and following up on estimates/memberships. Requires professional communication, comfort with scheduling software/CRM, and the ability to stay organized in a fast-paced environment. Bonus for dispatching experience; high school diploma or equivalent required.
Required Qualifications
- High school diploma or equivalent
- Basic computer proficiency (CRM, scheduling software, Microsoft Office/Google tools)
- Previous customer service experience required
- Dispatch or scheduling experience is a plus, but not required
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