Office Manager
On-siteJohns Island, South Carolina, United States
Job Summary
Oversee daily administrative operations of the office, supervising and coaching front office staff through morning huddles and ongoing mentoring. Implement company policies, reinforce standard operating procedures, and conduct routine audits of patient demographics, insurance information, and scheduling accuracy. Manage office supplies within budget, maintain a clean environment, and ensure strict compliance with HIPAA, OSHA, and all practice protocols. Assist with scheduling appointments, answering inquiries, and resolving employee or patient service issues while partnering with clinical leadership to optimize patient flow. Travel between multiple locations as needed for operational support, training, and coverage. Full-time role requiring a valid driver's license and ability to work independently in a fast-paced setting.
Required Qualifications
- High School diploma or GED
- Minimum of two years of management experience in a dental or medical practice
- Excellent verbal and written communication skills
- Strong customer service and patient relationship skills
- Excellent organizational and time management abilities
- Strong leadership, coaching, and team development skills
- Ability to prioritize multiple responsibilities in a fast-paced environment
- Strong problem-solving and conflict resolution skills
- Self-motivated with the ability to work independently and make sound decisions
- Ability to collaborate effectively with providers, leadership, and team members
- Proficiency with Microsoft Office (Outlook, Word, Excel, Teams) and practice management software
- Ability to quickly learn new software and workflows
- Commitment to maintaining confidentiality and professionalism
- Ability and willingness to travel between all Charleston Oral and Facial Surgery locations as business needs require
- Valid driver's license and reliable transportation
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