Office Manager
On-siteMonona, Wisconsin, United States
Job Summary
Oversee daily operations of HVAC business units, including service, construction, and back-office functions, while implementing standardized processes to improve workflow and productivity. Monitor key performance indicators, manage departmental budgets, and analyze financial reports to ensure cost efficiency and profitability. Supervise and mentor back-office staff, leading recruitment, training, and performance evaluations to address labor shortages and skill gaps. Maintain strong relationships with clients and stakeholders, resolving escalated issues to drive customer satisfaction. Identify opportunities to streamline operations, reduce downtime, and execute digital transformation initiatives.
Required Qualifications
- Bachelor's degree in Accounting, Finance, Business, or a related field required
- 5+ Years Experience working in an Office Manager role
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources
- Strong technical know-how and capacity
- Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Ability to analyze information and evaluate results to make decisions
- Project management skills, including ability to develop, organize, and accomplish specific goals and plans
- Ability to proficiently communicate information and ideas so others will understand
- Teamwork orientation and ability to guide, direct, and motivate subordinates
- Must be able to sit and/or stand for extended periods of time
Desired Qualifications
- an equivalent combination of education and experience will be considered
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