Office Manager - Parts Distribution Center
$79,000–$104,000 year
On-siteMississippi, United States
Job Summary
Lead day-to-day administrative and office support functions for a large parts distribution center, ensuring smooth coordination across receiving, inventory, shipping, returns, and site leadership teams. Serve as the key point of contact for internal partners, carriers, and vendors regarding order status, documentation, delivery issues, and freight activity. Manage SAP, WMS, and EDI systems to track performance metrics, while coordinating shipping, receiving, freight tendering, and claims resolution for damaged goods or service failures. Maintain accurate records for orders, deliveries, and audits, and prepare reports and dashboards to support leadership decision-making. Partner with distribution center leadership to support shift communications and financial controls, including SOX-related warehouse controls and budget tracking. Identify opportunities to simplify administrative processes and improve communication flow across operations, logistics, and customer service.
Required Qualifications
- Minimum of 8 years of related administrative, operations support, logistics, distribution, customer service, or office management experience
- Demonstrated ability to lead, prioritize, develop, and hold accountable an administrative or operations support team in a fast-paced environment
- Strong understanding of distribution center processes, including receiving, inventory control, order fulfillment, shipping, freight coordination, returns, exception handling, and customer service support
- Experience using SAP, WMS, ERP, EDI, Microsoft Office, and reporting tools to manage records, analyze information, track performance, and support operational execution
- Strong organizational skills with the ability to manage multiple priorities, meet deadlines, maintain accurate documentation, and follow through on issues from start to finish
- Excellent verbal and written communication skills, with the ability to coordinate effectively across operations, logistics, finance, safety, customer service, vendors, carriers, and leadership
- Knowledge of compliance, audit, and internal control requirements within a distribution, warehouse, or logistics environment
- Ability to analyze problems, identify root causes, resolve issues quickly, and escalate matters appropriately when business risk, service impact, or compliance concerns arise
- Strong customer service mindset with a focus on responsiveness, accuracy, professionalism, and continuous improvement
- Proficiency in Microsoft Excel, Word, PowerPoint, Outlook, and standard office equipment
- Ability to work on-site in a large parts distribution center and move throughout office, warehouse, receiving, shipping, dock, returns, inventory, and common work areas as needed
- Ability to sit, stand, walk, bend, and use a computer, business systems, reporting tools, and standard office equipment for extended periods
- Ability to occasionally lift or move office supplies, files, small packages, or materials up to 25 pounds
- Ability to support operational issue resolution, audits, inspections, training coordination, and documentation reviews across multiple areas of the distribution center
Desired Qualifications
- Bachelor's degree in business administration, supply chain, logistics, operations management, or a related field
- Experience supporting HVAC, aftermarket parts, service parts, industrial supplies, or other high-SKU parts distribution operations
- Experience supporting a large, multi-shift distribution center, start-up operation, network transition, or WMS-enabled environment
- Experience with SAP, warehouse management systems, freight systems, customer service tools, reporting dashboards, and high-volume transactional processes
- Experience supporting SOX controls, safety administration, audit preparation, process documentation, budget tracking, and cross-functional communication
- Lean, Six Sigma, continuous improvement, project coordination, or similar training
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.