Office Manager - Parts Distribution Center
$79,000–$104,000 year
On-siteMississippi, United States
Job Summary
Lead day-to-day administrative and office support functions for a large parts distribution center, coordinating across receiving, inventory, shipping, and site leadership teams. Serve as the primary contact for internal partners, carriers, and vendors regarding order status, documentation, and freight activity. Manage SAP, WMS, and EDI systems to track inventory records, shipments, and performance metrics while supporting SOX-related controls, budget tracking, and audit preparation. Prepare operational dashboards, maintenance logs, and leadership reports to drive decision-making and identify process improvements. Maintain accurate records for orders, deliveries, and transportation documentation while resolving issues related to damaged goods, shortages, and customer escalations. Partner with distribution center leadership to support shift communications and ensure a professional, safety-conscious office environment.
Required Qualifications
- Minimum of 8 years of related administrative, operations support, logistics, distribution, customer service, or office management experience
- Experience using SAP, WMS, ERP, EDI, Microsoft Office, and reporting tools to manage records, analyze information, track performance, and support operational execution
- Strong organizational skills with the ability to manage multiple priorities, meet deadlines, maintain accurate documentation, and follow through on issues from start to finish
- Excellent verbal and written communication skills, with the ability to coordinate effectively across operations, logistics, finance, safety, customer service, vendors, carriers, and leadership
- Knowledge of compliance, audit, and internal control requirements within a distribution, warehouse, or logistics environment
- Ability to analyze problems, identify root causes, resolve issues quickly, and escalate matters appropriately when business risk, service impact, or compliance concerns arise
- Proficiency in Microsoft Excel, Word, PowerPoint, Outlook, and standard office equipment
- Ability to work on-site in a large parts distribution center and move throughout office, warehouse, receiving, shipping, dock, returns, inventory, and common work areas as needed
- Ability to sit, stand, walk, bend, and use a computer, business systems, reporting tools, and standard office equipment for extended periods
- Ability to occasionally lift or move office supplies, files, small packages, or materials up to 25 pounds
- Ability to support operational issue resolution, audits, inspections, training coordination, and documentation reviews across multiple areas of the distribution center
Desired Qualifications
- Bachelor's degree in business administration, supply chain, logistics, operations management, or a related field
- Experience supporting HVAC, aftermarket parts, service parts, industrial supplies, or other high-SKU parts distribution operations
- Experience supporting a large, multi-shift distribution center, start-up operation, network transition, or WMS-enabled environment
- Experience with SAP, warehouse management systems, freight systems, customer service tools, reporting dashboards, and high-volume transactional processes
- Experience supporting SOX controls, safety administration, audit preparation, process documentation, budget tracking, and cross-functional communication
- Lean, Six Sigma, continuous improvement, project coordination, or similar training
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