Office Manager
$90,000–$110,000 year
On-siteBethpage, New York, United States
Job Summary
Lead the daily front office operations and administrative functions of the clinic, directing the front desk team and implementing changes to policies and procedures. Manage budgets, records, and contracts while ensuring employees have the necessary resources, tools, and training to perform their duties. Oversee staff performance reviews, interview and select new hires, and maintain supplies and equipment for the front desk. Address escalated patient complaints and queries, manage work schedules and time off requests, and conduct orientation and training on office policies. Collaborate with providers and management to ensure compliance with industry standards, government regulations, and HIPAA guidelines, while relaying pertinent information from monthly manager meetings to the team.
Required Qualifications
- High School Diploma or equivalent
- Medical Front Office or administrative experience
- Human Resources experience in hiring, supervision, and performance reviews
- Knowledge of labor laws
- Knowledge of continuous process improvement concepts and practices
- Excellent verbal and written communication skills
- Excellent organizational skills and attention to detail
- Delivers exceptional patient service throughout all interactions
- Strong analytical and problem-solving skills
- Knowledge of budget preparation and planning
- Skill in using computer programs and applications including Microsoft Office
- Knowledge in healthcare systems operations such as EMR
- Knowledge of Medicare, Medicaid, managed care, and other third-party payer's guidelines
- Skill in leading team members to carry out all job objectives while inspiring confidence and motivation
- Complies with all health and safety policies of the organization
- Complies with HIPAA regulations for patient confidentiality
- 1-25 lbs. Carrying Weight (Frequent from 34% to 66%)
- 1-25 lbs. Pushing/Pulling (Seldom, up to 2%)
- 1-25 lbs. Lifting - Height, Weight Floor to Chest (Occasional: from 2% to 33%)
- 1-25 lbs. Lifting - Height, Weight Floor to Waist (Occasional: from 2% to 33%)
Desired Qualifications
- Associate's Degree or higher
- Supervisory or management experience
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