Office Manager

Job Summary

Required Qualifications

• •Previous experience as a medical office manager
• •No prior medical experience
• •At least 2 years experience running a Medical Practice
• •Managing 6 or more employees
• •Counsel and discipline employees when necessary
• •Monitor productivity levels of personnel
• •Insurance billing
• •Claims
• •Medical terminology
• •Check-in & check out
• •Insurance verification
• •Ordering supplies
• •Vaccines
• •Injections
• •Drawing lab
• •Triage
• •Collections
• •Ability to build rapport with guests
• •Strong organizational skills
• •Excellent written and verbal communication skills
• •Interpersonal Skills
• •Portrays attitude and actions that are consistent with the mission of the practice
• •Maintains open and positive communication with all personnel, team members and other healthcare professionals
• •Communicates with patients, families/significant others, as needed
• •Maintains professionalism within the practice
• •Maintains confidentiality of patient and personnel information
• •Maintains calm and effective behavior during stressful situations
• •Promotes a positive work environment which will enhance employee satisfaction
• •Develops and maintains open lines of communication and timely transmission of information
• •Conducts all aspects of supervision in a firm, fair, and consistent manner
• •Demonstrates an ability to identify and resolve problems
• •Uses initiative and good judgment to reach quality decisions
• •Continually evaluates the morale of staff and takes appropriate actions to resolve problems
• •Ensures a safe environment for the patients and staff
• •Ensures privacy and confidentiality to all patients
• •Demonstrates awareness of individual rights of patients
• •Establishes priorities, organizes actions and communicates needs to team members
• •Provides equipment and supplies based on practice needs
• •Competent to anticipate problems emergencies and take appropriate action
• •Competent to delegate specific duties to other team members based on practice needs and staff qualifications
• •Documents appropriately on personnel matters
• •Orders and restocks supplies as necessary
• •Monitors and approves attendance and time off for all clinic personnel
• •Conducts banking activities
• •Refers all human resource issues and benefits including workers comp claims to the Human Resources Manager
• •Works with Human Resources to oversee credentialing and privileges for their clinic's licensed providers
• •Effectively communicates with the staff and surgeon regarding all practice business
• •Effectively guides, leads, supports and supervises all staff
• •Assesses the staffing needs on a daily basis and ensures adequate staff to provide care commensurate with the needs of the practice
• •Schedule daily staffing and time-off requests
• •Is accountable and delivers on commitments
• •Oriented towards continuous learning
• •Effectively assists in overseeing daily activities at the practice
• •Demonstrates knowledge of current computer systems (Practice Management software and Electronic Medical Records software)
• •Willingly accepts assignments to special projects
• •Is attentive to detail and record-keeping on required paperwork
• •Strives to improve the working environment by generating alternatives and making recommendations on improving work efficiency
• •Initiates action to manage staff conflicts and keeps Human Resources informed as needed
• •Integrity
• •Confidentiality
• •Professionalism
• •Customer/Patient Focus
• •High Energy Level
• •Excellent Interpersonal Skills
• •Knowledge of Third Party Payers, Insurance Companies, Medicare and Worker's Compensation
• •An understanding of basic practice operations (billing, surgery scheduling, clinic scheduling, medical records, referral coordination's, insurance verification, etc.)
• •Leadership-verbal ability to communicate ideas and views effectively when speaking to groups, personnel, medical staff, and the providers
• •Business Savvy-ability to take action and maintain operations within a budget; ability to analyze and understand reports, budget and statistical information
• •Team Building Skills-Skills in planning, assessing, implementing, evaluating, teaching, and supervising
• •Desire to develop staff and the ability to establish effective working relationships with people
• •The ability to listen, understand, and confer with personnel, Physicians, patients, and the general public
• •Nursing - Associate of Science
• •ACLS and BLS Certifications
• •An Associate's or Bachelor's degree in Business Administration, or Health Care Administration
• •Previous experience in nursing or other medical fields (at least 3 months required or 2-4 years in a hospital setting strongly preferred)
• •Familiarity with medical software and equipment
• •Must have prior experience in a supervisory role in a healthcare setting
• •Strong knowledge of insurance is a must
• •Supervise all medical and clerical staff
• •Work collaboratively with business staff, clinical staff, non-physician practitioners and the physician

Desired Qualifications

• •Working in pain management
• •An Associate's or Bachelor's degree in Business Administration, or Health Care Administration is a plus, but not required
• •Previous experience in nursing or other medical fields (at least 3 months required or 2-4 years in a hospital setting strongly preferred)
• •Prior experience in a supervisory role in a healthcare setting
• •Strong knowledge of insurance
• •Supervise all medical and clerical staff
• •Work collaboratively with business staff, clinical staff, non-physician practitioners and the physician