Office Manager / Dispatcher

Office Manager / Dispatcher role for Mister Sparky focused on Client Care Coordination and daily office operations. Responsibilities include managing inbound client communications, scheduling service calls based on technician availability and priorities, dispatching, maintaining accurate customer records, coordinating with technicians, and supporting day-to-day office tasks to ensure a smooth customer experience from first call to job completion. Requires strong communication, proficiency with scheduling software/CRM, ability to stay calm in a fast-paced environment, and a customer-service mindset. Prior dispatch or scheduling experience is a plus; high school diploma or equivalent is required. The role aims to maximize technician productivity, fill schedules during slower periods, and drive revenue through effective follow-up and clear client communication.