Office Manager & Customer Operations Coordinator (Home Services) (Remote) - 62820018477
Remote
RemoteFull Time
Full Time
Job Summary
Answer inbound customer calls, convert leads into booked cleaning appointments, and manage quotes and communications. Coordinate daily and weekly cleaning schedules, dispatch field teams, and update customer records to ensure operations run smoothly. Review applications for cleaning staff, conduct initial phone screenings, and schedule qualified candidates for interviews. This full-time contractor role requires fluent English and Spanish, US Central Time availability, and experience with CRM and scheduling software.
Required Qualifications
- 2+ years of experience in customer service, office coordination, scheduling, dispatch, or operations
- Fluent in both English and Spanish
- Excellent phone communication and customer service skills
- Strong organizational and multitasking abilities
- Comfortable using CRM and scheduling software
- Available to work US Central Time (CST) hours
- Reliable internet connection and a quiet home office
Desired Qualifications
- Experience with BookingKoala, Jobber, Housecall Pro, ServiceTitan, or similar platforms
- Background in home services or residential cleaning
- Experience with inbound sales or appointment setting
- Previous recruitment or interview coordination experience
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