Office Manager

Efficiently oversees the general operations of the branch to ensure quality service. Supports the Branch or Regional Manager in supervision of the branch staff. Provides excellent customer service, ensuring that all customer needs are met. Responsible for actively promoting, selling, cross-selling and referring the bank’s products and services to prospective and existing customers. Opens and maintains all types of customer product accounts and serves as primary contact for resolving routine and complex problems on customer accounts. Provides assistance to all areas of the branch as needed. Demonstrates excellent customer service and sales skills, leads branch staff in coaching for cross-sell, stays knowledgeable on bank products/services, and adheres to banking policies and procedures. May assist with loan applications and referrals to appropriate departments; participates in routine training and compliance requirements. Schedule typically Monday through Friday with some Saturdays; Equal Opportunity Employer.