OFFICE MANAGER

Oversees money flow in and out of store and processes customer transactions for products or services sold in office. Provides leadership of office personnel and promotes customer service by assisting with locating products, conducting price verifications, and providing efficient check out services. Trains and develops partners, schedules, plans, assigns, and directs work; ensures AML compliance and government monetary regulations; performs daily office audits, bank deposit verification, and reporting; maintains accurate cash drawers and records; investigates overages/shortages and communicates concerns to Store Director; maintains office records, coordinates with retail support staff, processes Western Union and money orders, and handles various office duties including ordering supplies, answering calls, and email communications. Requires knowledge of tender policies and adherence to laws governing sales of restricted items (tobacco, alcohol, cannabis-based and pharmaceutical products). Demonstrates customer service orientation and safe work practices. May require certification in AML, HIPAA, and relevant state certifications within specified timeframes. This role is located in a retail store environment with potential for flexible scheduling including nights, weekends, and holidays.