Office Experience Manager
On-siteAustin, Texas, United States
Job Summary
Own consistent delivery and evolution of the consultative client experience within assigned offices by leading teams through adoption of new operating processes and behaviors. Identify patterns in associate behaviors and client interactions to coach teams, reinforce effective consultative practices, and address execution gaps before they impact client outcomes. Conduct client interviews following appointments to gather real-time feedback, respond to input, and translate insights into actionable feedback shared with office associates and partners. Evaluate execution quality and client impact while modeling expected consultative and leadership behaviors in client interactions, problem-solving, and decision-making. Ensure new client experience processes, technology, and office-level tests are implemented as designed and aligned to defined operating standards. Accountable for seasonal workforce readiness and performance within assigned offices in partnership with district leadership.
Required Qualifications
- Bachelor's degree in a related field or the equivalent through a combination of education and related work experience
- 3 years minimum related work experience
- Managerial experience leading people in a retail, service, or multi‐unit environment, with accountability for execution, performance outcomes, and team results
- Demonstrated ability to exercise independent judgment and discretion in planning, prioritization, and day‐to‐day decision‐making to deliver consistent results
- Strong client‐centric mindset with a commitment to delivering a differentiated, consultative client experience through leadership and execution
- Strong people leadership capability, with proven ability to coach, develop, and hold associates accountable for performance and behaviors
- Experience leading teams through change and evolving expectations, including adoption of new processes or ways of working
- Ability to evaluate execution quality and translate client and performance feedback into corrective action and improvement
- Demonstrated professionalism, sound judgment, and clear communication skills when addressing both positive and critical feedback from clients and associates
- Comfort operating in test‐and‐learn environments, adapting execution based on feedback while maintaining operational discipline and standards
- Data and insight fluency, including comfort interpreting performance data, recognizing meaningful patterns or risks, and using insights to inform actions and priorities
- Willingness and ability to maintain consistent on‐site leadership presence, with scope of responsibility flexing based on office and district design
- Experience working in a consultative, client‐facing environment where client conversations require judgment, trust‐building, and problem‐solving
Desired Qualifications
- Prior responsibility for leading or influencing front‐line leaders, such as Team Leaders or supervisors, in addition to individual contributors
- Exposure to pilot, Proof of Concept, or innovation environments where learning, iteration, and scaling were required
- Experience partnering cross‐functionally (e.g., operations, analytics, training) to improve execution and client outcomes
- Prior experience supporting recruiting, onboarding, or workforce readiness for seasonal or variable staffing models
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