Office - Customer Service/Scheduling Manager
On-siteIndianapolis, Indiana, United States
Job Summary
Supervise, manage, and direct the customer service workforce while reviewing new and existing orders to ensure accuracy and proper system input. Analyze pricing on items where the General Manager is not required, handle complex customer questions, and monitor inventory to guide management on stock availability. Review and revise service procedures, train personnel, and assist with price quotations to maintain customer satisfaction. Keep leadership informed of issues affecting sales service and shipping, attend scheduling meetings, and ensure plant goals regarding on-time deliveries are met. Maintain regular attendance while complying with company policies and applicable laws.
Required Qualifications
- High school diploma or GED
- Five years' experience in a manufacturing environment
- Three years' supervisory experience overseeing three or more people
- Regular and predictable attendance
- Computer literate (MS Excel and MS Word)
- Application knowledge of products and production processes
- Quality standards – both ISO and QS
- Strong communication skills
- Ability to read and interpret documents such as business and performance reports, operating and maintenance instructions and procedure manuals
- Ability to write business reports and correspondence
- Ability to speak effectively before groups of customers, the general public, managers, and other employees of the organization
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, and volume
- Ability to compute rates and ratios
- Ability to generate and interpret graphical representations
- Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Superior time management skills including the ability to manage multiple issues concurrently and the ability to lead an effective and efficient meeting
- Superior communication and teaching skills in order to function effectively as a teacher for his/her personnel
- Excellent crisis manager who demonstrates that he/she has a high emotional control under adverse conditions and can lead his/her personnel to a successful resolution
- Excellent employee relations skills including being an active listener, understanding how to appraise personnel, applying both positive and corrective feedback, being able to resolve conflicts either involving the supervisor directly or as a third party, understands and demonstrates positive motivational skills including coaching and delegation techniques
- Demonstrated confidence including providing a consistent leadership style with an acceptable level of professional assertiveness
- Professional appearance to support his/her role as a managerial representative
- Close vision
- Distance vision
- Color vision
- Peripheral vision
- Depth perception
- Ability to adjust focus
Desired Qualifications
- Experience in the corrugated container industry
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