OFFICE AUTOMATION SPECIALIST II - 73001108
$36,324–$40,147 year
On-site · Tallahassee, Florida, United States
Job Summary
Monitor, manage, and support batch processing by using automated workload tools such as OpCon and SAP; analyze, schedule, and implement production jobs; monitor system activity and operational alerts; ensure completion of scheduled processing and QA reviews of print outputs to meet standards; use ITSM ticketing to track incidents, service requests, and production issues; provide in-office operational support for CSP, GTA, PTO, ISP and related functions; may provide on-call support and work additional hours during emergencies; designated mission-essential role under COOP to sustain critical operations; located in Tallahassee.
Required Qualifications
- Three years of customer service experience.
- One year of experience scheduling and processing batch jobs using scheduling software.
- Experience using the ITSM Ticket Management System.
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