Office Associate
$31,720–$31,720 year
On-sitePleasant Hills, Pennsylvania, United States
Job Summary
Accurately enter sales transactions, order information, and cash balances into the Storis system while verifying and correcting discrepancies. Provide customer service support by answering inbound calls, managing counter inquiries, processing payments, and resolving complaints across phone, web, chat, and mail channels. Complete and process credit applications, financing paperwork, and all required documentation in compliance with corporate guidelines. Maintain accurate files, perform clerical support for store staff, and communicate professionally with internal and external personnel. Consistently meet performance standards for service quality, accuracy, and volume.
Required Qualifications
- High school diploma or equivalent combination of education and experience
- Excellent verbal and written communication, and listening skills
- Basic reading and comprehension skills
- Basic numerical reasoning skills
- Ability to complete paperwork in an accurate, neat and efficient manner
- Demonstrated knowledge of software, including Microsoft Office
- Excellent organizational skills
- Outstanding customer service skills
- Ability to sit, stand, bend, stoop, and reach regularly
- Ability to remain in a stationary position for an extended period
- Ability to communicate effectively with customers and co-workers
- Ability to operate relevant equipment and observe details to complete assigned responsibilities
Desired Qualifications
- Previous clerical experience
- Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems
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