Office Associate
$33,800–$33,800 year
On-sitePittsburgh, Pennsylvania, United States
Pittsburgh, Pennsylvania, United StatesOn-siteFull Time$33,800–$33,800 yearEntry LevelEnterprise
Full TimeEntry LevelEnterprise
Job Summary
Accurately enter sales transactions and order information into the Storis system while verifying data and correcting discrepancies. Process cash balances, deliveries, and account balances in compliance with corporate guidelines, and manage counter inquiries, inbound calls, and customer complaints. Answer customer inquiries via phone, web, chat, and mail, and complete credit applications and financing paperwork. Maintain accurate files to maximize productivity and perform clerical support for store staff as needed. Consistently meet performance standards for service quality, accuracy, and volume.
Required Qualifications
- High school diploma or equivalent combination of education and experience
- Excellent verbal and written communication, and listening skills
- Basic reading and comprehension skills
- Basic numerical reasoning skills
- Ability to complete paperwork in an accurate, neat and efficient manner
- Demonstrated knowledge of software, including Microsoft Office
- Excellent organizational skills
- Outstanding customer service skills
- Ability to sit, stand, bend, stoop, and reach regularly
- Ability to remain in a stationary position for an extended period
- Ability to communicate effectively with customers and co-workers
- Ability to operate relevant equipment and observe details to complete assigned responsibilities
Desired Qualifications
- Previous clerical experience
- Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems
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