OFFICE ASSISTANT
$35,360–$39,520 year
On-siteSeverna Park, Maryland, United States
Job Summary
Maintain a friendly demeanor at the front office while collecting patient copays, deductibles, and past due amounts in the POS system. Follow proper procedures for patient intake and verify insurance benefits for new patients. Schedule and reschedule canceled appointments, contact new patient leads to get them booked, and ensure the clinic remains clean, neat, and organized. Work Monday through Thursday from 7 AM to 1 PM and Friday from 7 AM to 2 PM. Model the FX brand by demonstrating professionalism with patients and employees while supporting daily activities for Physical Therapists and the Office Coordinator.
Required Qualifications
- Able to work varying hours and days to meet business needs
- Effective communicator
- Able to handle multiple tasks simultaneously
- Strong interpersonal skills
- Comfortable working in a fast paced environment
- Comply with dress code
- Problem solver
- Able to take responsibility for actions
- Must demonstrate professionalism with patients and employees
- Excellent customer service and communication skills
- Reliable and takes initiative to complete tasks and protocol accurately and thoroughly
- General knowledge of FX Physical Therapy services
- General knowledge and ability to verify insurance benefits for all new patients
Desired Qualifications
- Preferred knowledge and interest of physical therapy field but not required
- Preferred experience and knowledge of verifying insurance benefits but not required
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