Office Assistant

Office Assistant Senior provides administrative and operational support to the CATS Special Transportation Service (STS) division. This position is responsible for receiving and processing all Customer Service Resolutions (CSRs), maintaining accurate maintenance and operational records, producing daily manifests, and collecting and reviewing operator pre‐trip and post‐trip forms. Successful candidates will demonstrate strong attention to detail, excellent communication skills, and the ability to work efficiently in a fast‐paced transit environment. Major duties include typing and proofreading documents, performing routine clerical tasks (filing, data checking, record updates), compiling information for operational and maintenance reports, data entry for STS operations (CSR logs, maintenance records, service documentation), maintaining statistical and operational records, producing daily manifests, reviewing pre‐trip and post‐trip forms, receiving and routing CSRs, filing and organizing records, maintaining employee and operational files, handling correspondence and phone inquiries, and performing other duties as assigned. Knowledge and skills emphasize office equipment operation, customer service, record keeping, written and verbal communication, cross‐functional collaboration, and translating operational data into clear documents. Working conditions include indoor office environment with regular use of computers, files, and phones; ability to handle interruptions; and adherence to background checks and pre‐employment requirements as part of City policy.