Office Manager- Yonkers, NY
$62,400–$72,800 year
On-siteYonkers, New York, United States
Job Summary
Administer service contracts, maintain work orders, and manage warranty documentation for commercial service projects across New York. Create customer accounts, validate CRM data integrity, and coordinate project records between service managers, accounting, and customers. Prepare invoices, follow up on collections, and ensure billing compliance with purchase orders and contract terms. Serve as the administrative point of contact for customer inquiries regarding documentation, warranties, and billing. Support the transition from Salesforce to Jobba and assist with data migration and process standardization. Requires 5+ years of invoicing experience and familiarity with commercial roofing service environments.
Required Qualifications
- 5+ years of experience in invoicing and collections within an office or administrative environment
- Must have experience working in a small office environment and be comfortable handling multiple responsibilities in a fast-paced, team-oriented setting
- Working knowledge of service work orders, proposals, change orders, service agreements, maintenance contracts, warranties, closeout documentation, purchase orders, lien waivers, and billing compliance requirements
- Understanding of contract administration and project lifecycle management within commercial construction service environments
- Experience participating in CRM migrations, software implementations, data conversion projects, and process improvement initiatives
- All candidates must be authorized to work in the United States
- Our company is a Drug-Free Workplace
Desired Qualifications
- Commercial roofing service and maintenance
- Commercial construction administration
- Facilities maintenance and building envelope services
- Service contract administration
- Warranty management and claims administration
- Work order management systems
- Preventive maintenance programs
- Construction billing and contract compliance
- Customer account administration in multi-location service organizations
- Experience with Salesforce, Jobba, and Data forma
- Experience supporting commercial roofing, construction, HVAC, building envelopes, or facilities service organizations
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