Office and Case Manager Liaison

Answer phones, greet visitors, and direct inquiries to appropriate staff while maintaining organized digital and physical filing systems for all case records. Assist with scheduling appointments, meetings, and home visits, then track deadlines for reports, compliance documentation, and paperwork required from case managers and foster parents. Serve as the communication bridge between case managers, foster homes, the state Cabinet, clinicians, schools, and community partners by gathering documentation, confirming appointments, and following up on client needs. Ensure case files meet agency and regulatory standards, document communication and incidents in the agency system, and communicate reminders regarding appointments, trainings, and due dates. Prepare copies and packets for meetings, intakes, and trainings while maintaining office equipment and supplies. Occasional after-hours on-call support is required.