Office Agent
$32,866–$46,817 year
On-siteHeathrow, Florida, United States
Job Summary
Serve as the primary contact for customer enquiries and resolve shipping issues via telephone or email. Process inbound and outbound flights by coordinating with carriers, managing driver reception, and scheduling pickups and deliveries. Track shipments in transit, capture data entries into airline computer systems, and ensure all documentation complies with regulatory requirements. Report discrepancies and damages while maintaining accurate records for import and export. Liaise with customer airlines and stakeholders to facilitate smooth freight and cargo operations at London Heathrow. Perform general administrative tasks and ensure adherence to industry regulations, customs requirements, and safety standards.
Required Qualifications
- Excellent command of the English language in both written and verbal communication
- Customer Service experience
- Attention to detail when providing administrative support with strong organisational skills
- Basic IT skills required to capture relevant information on the various airlines dedicated computer systems
- Multi-tasking ability and the need to remain calm under pressure and to work against tight deadlines
- Knowledge or experience in the freight and cargo business
- Subject to a background check including a criminal record check, 5-year employment history and a drug & alcohol test
Desired Qualifications
- Air cargo knowledge is desirable to understand the industry requirements
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