Office Administrator
$41,600–$41,600 year
On-siteAurora, Illinois, United States
Aurora, Illinois, United StatesOn-siteFull Time$41,600–$41,600 yearLarge
Full TimeLarge
Job Summary
Handle inbound and outbound communication with delivery drivers and communicate with customers to gather information and resolve delivery-related issues. Use company systems to audit, track, and document issues that occur while drivers are on the road, then accurately enter and maintain information in computer systems. Follow up on delivery issues and communicate updates to appropriate teams while providing professional and courteous customer service. Assist with general administrative and office duties as needed. Work closely with drivers and internal teams to help resolve problems efficiently.
Required Qualifications
- Strong customer service and communication skills
- Professional phone and email communication
- Basic computer skills and ability to learn new software systems
- Working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize in a fast-paced environment
- Previous office, administrative, customer service, dispatch, logistics, or transportation experience is a plus
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