Office Administrator - Knoxville
$31,200–$41,600 year
On-siteKnoxville, Tennessee, United States
Job Summary
Answer phone calls professionally, redirect incoming traffic, and return all voice mails and emails within 24 hours. Serve as the primary point of contact for internal and external customers, acting as a brand ambassador while collecting, processing, and organizing documents. Enter sales and production information into systems, reconcile funds against jobs, and make bank deposits. Coordinate product deliveries, obtain permits and licenses, and collaborate with departments to orient new hires. Plan in-house activities and run errands as required. This role supports the General Sales and Production Managers at Southern Industries Home Improvement, a family-owned company specializing in home remodeling with over 55 years of experience.
Required Qualifications
- High school education
- Three (1) years of customer service experience
- Demonstrated record of complaint resolution skills
- Excellent communication skills
- Active listening skills
- Service-oriented behaviors
- Problem-solving abilities
- Proficiency with computers
- Microsoft Office Suite proficiency
- Ability to learn new software
- Organization
- Detail-orientation
- Ability to maintain a high level of productivity
- Careful time management
Desired Qualifications
- Previous experience in the Construction industry
- Previous experience in the Home Improvement industry
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