Office Administrator
On-siteDonaldsonville, Louisiana, United States
Job Summary
Process office and mail payments, including credit card collections, by recording funds, balancing receipts, and keying data into the DC90 system. Answer phones with standard greetings, manage email accounts, and greet walk-in customers while maintaining excellent service standards. Track daily District activity, manage incoming and outgoing mail, and monitor supply inventory to place orders as needed. Scan and submit life applications, service requests, and claim information to various departments daily, verifying policy completeness and maintaining daily logs. Update tracking documents such as cash monitoring reports and outstanding check lists, and research images from the DC83 system to provide policy information. Perform other duties as assigned by the Regional Office Administrator, including contacting policyholders on lapse sheets. Occasional local travel is required.
Required Qualifications
- High school diploma or GED
- Two to three years' experience providing customer service
- One to two years' experience handling money and accurately making change for customers
- Dependable transportation with valid driver's license and liability insurance
- Knowledge of Microsoft Word, Outlook and Excel
- Excellent communication skills both verbally and in writing
- Ability to handle volume with precision
- Proven analytical, evaluative, and problem-solving abilities
- Ability to effectively prioritize and execute tasks
- Experience working in a team-oriented, collaborative environment
- Possess excellent telephone etiquette including the ability to answer the phone in a consistent, professional manner
- Ability to multi-task and meet assigned deadlines
- Remain professional at all times when dealing with customers and co-workers
- Ability to reach high and low; open, close and retrieve files from file cabinets as well as operate computer keyboard and appropriate office equipment
- The position requires the ability to frequently stand, walk, sit for long periods of time, lift up to 20 lbs., open filing cabinets and bend or stand on a stool as necessary
- This job requires occasional local travel
Desired Qualifications
- Ability to learn the proper functions of the IBM system
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