Office Administrator / Admissions Coordinator
$39,500–$47,000 year
On-siteBrookfield, Wisconsin, United States
Job Summary
Greet clients and visitors, answer phones, and maintain a secure reception area in accordance with HIPAA confidentiality standards. Check clients in and out, take daily attendance for all sessions, and immediately notify clinical staff of absences or late arrivals. Conduct initial phone screenings, collect demographic and insurance information, complete intake paperwork, and enter admissions data into the EMR. Schedule and coordinate appointments, including psychiatric evaluations and therapy sessions, while arranging and confirming client transportation. Open and close the office daily, keep shared spaces stocked, and assist with medical records requests and daily census reports. Full-time, on-site availability in Brookfield, Wisconsin.
Required Qualifications
- High school diploma or equivalent
- Prior experience in a front desk, admissions, or administrative support role
- Working knowledge of HIPAA confidentiality standards
- Comfort handling sensitive client information
- Strong organizational skills
- Ability to multitask in a fast-paced treatment environment
- Proficiency with electronic medical record (EMR) systems
- Willingness to learn quickly
- Excellent verbal and written communication skills
- Dependable
- Punctual
- Detail-oriented
- Full-time availability
- On-site availability in Brookfield, Wisconsin
Desired Qualifications
- Associate degree in business, healthcare administration, or a related field
- Experience in an outpatient mental health or substance use treatment program
- Familiarity with insurance verification and intake documentation processes
- Bilingual
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