Office Administrative Coordinator
On-siteColumbus, Indiana, United States
Job Summary
Answer and manage a high volume of incoming phone calls, serving as the first point of contact for customers, insurance representatives, field adjusters, and vendors. Route inquiries to the appropriate project manager, estimator, or department while gathering and documenting customer information accurately. Coordinate communication between stakeholders regarding restoration projects, assist with claim-related documentation, and track claim information. Perform data entry, schedule appointments and meetings, and maintain organized filing systems for both electronic and physical records. Support project managers and field personnel with administrative tasks to ensure efficient workflow between office staff and crews.
Required Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Strong multitasking and organizational abilities
- Proficient with Microsoft Office Suite (Word, Excel, Outlook, and Salesforce)
- Strong attention to detail and accuracy
- Ability to work independently and as part of a team
- Professional phone etiquette and customer service skills
Desired Qualifications
- Previous administrative, office management, customer service, insurance, or restoration industry experience
- Insurance claims processing or coordination
- Restoration, construction, mitigation, or remediation industry experience
- Working with field adjusters and insurance carriers
- CRM, scheduling, or project management software
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