Office Administrative Coordinator
On-siteColumbus, Indiana, United States
Job Summary
Answer and manage high volumes of incoming calls for customers, insurance agencies, and field adjusters, routing inquiries to appropriate project managers or estimators. Gather customer information, document interactions, and provide timely project status updates while maintaining professional composure during emergency situations. Coordinate with insurance companies and adjusters on claims documentation, track claim records, and assist with job file management. Perform data entry, schedule appointments and meetings, prepare reports, and maintain organized electronic and physical filing systems. Support project managers and field crews with administrative tasks to ensure workflow efficiency between office staff and restoration crews.
Required Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Strong multitasking and organizational abilities
- Proficient with Microsoft Office Suite (Word, Excel, Outlook, and Salesforce)
- Strong attention to detail and accuracy
- Ability to work independently and as part of a team
- Professional phone etiquette and customer service skills
Desired Qualifications
- Previous administrative, office management, customer service, insurance, or restoration industry experience
- Insurance claims processing or coordination
- Restoration, construction, mitigation, or remediation industry experience
- Working with field adjusters and insurance carriers
- CRM, scheduling, or project management software
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