Office Administrative Coordinator

Answer and manage a high volume of incoming phone calls professionally, serving as the first point of contact for customers, insurance representatives, field adjusters, and vendors. Route inquiries to the appropriate project manager, estimator, or department while gathering and documenting customer information accurately. Coordinate communication between insurance companies, agents, and adjusters regarding restoration projects, and assist with claim-related documentation and correspondence. Perform data entry, maintain customer files within management systems, and schedule appointments, inspections, and project meetings. Support project managers, estimators, and field personnel with administrative tasks, ensuring information is communicated promptly to the correct team members. Maintain organized filing systems, both electronic and physical, and uphold the company's commitment to exceptional customer service and professionalism during emergency situations.