OEM Front Desk Manager

Lead and oversee all front desk operations at Concord Hospitality's hotel during 3pm-11pm shifts; train, coach, and mentor front desk staff in check-in/check-out, reservations, and guest service procedures; act as Manager on Duty and provide cross-property support as needed; partner with Sales, Revenue Management, and the General Manager to drive revenue and guest satisfaction; oversee scheduling, payroll, recruiting, training, and development of front office staff; maintain accurate financial controls and cash handling procedures; monitor property quality standards through regular inspections of guest rooms, public spaces, and exterior areas; promote a safe, secure, and compliant work environment while addressing potential hazards proactively; support preventive maintenance and ensure the physical property is well-maintained; requires strong leadership, communication, organization, and problem-solving skills and experience with hotel systems.