OCM Lead
$90,146–$166,938 year
On-siteAustin, Texas, United States
Job Summary
Lead end-to-end Organizational Change Management for the TX DIR Cloud Services Phase 2 rollout, translating technical deployments into measurable customer adoption and operational readiness. Own communications strategies for database management, middleware, Kubernetes, and dashboard releases, managing lifecycle activities from awareness campaigns to post-launch Quick Start Guides. Execute vendor marketing commitments including short-form videos, long-form podcasts, and cybersecurity campaign deliverables. Partner with Cloud Ops to facilitate discovery sessions, monitor adoption behaviors, and design targeted change interventions. Lead recurring governance forums, produce weekly status reports, and coordinate training rollouts for both customers and internal teams. Transition OCM responsibilities to steady-state support teams upon request.
Required Qualifications
- 8+ years of experience in a contributing role on transformation programs
- 2+ years of experience leading Organizational Change Management for large-scale technology implementations
Desired Qualifications
- Strong demonstrated communications skills including writing, editing and content creation contributions
- Experience supporting cloud, infrastructure, or managed services environments preferred
- PROSCI, ACMP or an equivalent OCM certification preferred
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