Occupational Health & Return-to-Work Coordinator
$55,000–$65,000 year
On-siteOttawa, Ontario, Canada
Job Summary
Coordinate and administer the entire injury, claim, and return-to-work lifecycle from initial reporting through resolution, compiling and submitting internal incident reports and provincial employer injury reports within strict statutory timelines. Serve as the primary operational liaison between injured workers, site supervisors, healthcare providers, and provincial board case managers to ensure timely claim filing and documentation. Travel to operational sites twice weekly to support return-to-work consultants, onboard leaders on injury reporting protocols, and facilitate meetings as required. Collaborate with site managers to design customized modified duty plans based on medical restrictions and localized Physical Demands Analyses. Monitor claims data for localized cost leaks, enforce compliance with statutory timelines, and escalate high-risk cases. Maintain and update digital data trackers to monitor real-time claim status and lost time days, while preparing reports on claims activity and return-to-work progress. Draft and roll out frontline job aids and workflow guides to educate supervisors and employees on reporting protocols.
Required Qualifications
- College Diploma or University coursework in Human Resources, Occupational Health & Safety, Disability Management, or a related field
- 1–4+ years of active experience administering provincial workers' compensation claims and return-to-work plans
- Foundational familiarity with Canadian workers' compensation reporting procedures
- Foundational familiarity with applicable occupational health and safety acts
- Foundational familiarity with federal/provincial Human Rights legislation regarding the multi-jurisdictional duty to accommodate
- Practical experience navigating provincial online employer portals
- Proven capability to establish and maintain secure document repositories
- Valid Class G Driver's License (or regional equivalent)
- Access to a reliable personal vehicle
- A driving history that meets company insurability standards
- Ability to maintain valid automobile insurance with appropriate business-use coverage
- Ability to provide documentation and driver abstracts upon request
- Ability to work a standard 40-hour work week
- Flexibility to occasionally adjust start and end times
- Ability to travel to the various MWS Locations an average of twice a week
- Ability to travel to the Markham Corporate Office occasionally
- WSIB Ontario is a required minimum
- Competency in reviewing standard medical restrictions
- Competency in updating digital data trackers
- Competency in mapping operational workflows
- Competency in maintaining routine case documentation
- Excellent active listening skills
- Excellent verbal communication skills
- Conflict resolution skills
- Practical proficiency with Microsoft Excel
- Ability to perform additional operational duties, cross-functional HR/Safety tasks, specialized file audits, or administrative projects assigned by management
Desired Qualifications
- Additional multi-provincial portal exposure
- Bilingualism (French/English)
- Operational proficiency in building custom tracking sheets and processing formula lookups (e.g., VLOOKUP, XLOOKUP, or Pivot Tables)
- Previous exposure to and practical experience navigating out-of-province workers' compensation boards (such as WCB Alberta or WorkSafeBC)
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