Occ Med Client Support Specialist
HybridColumbia, South Carolina, United States or Greenville, South Carolina, United States
Job Summary
Build and foster professional relationships with clients in target markets while acting as the liaison between the Client, Business Development Team, and Clinical Staff. Establish clear and concise client protocols for all staff interactions and assist with account management, including personnel changes and protocol requests. Ensure customer satisfaction through responsive outreach and proactive maintenance efforts, while maintaining accurate CRM records of calls, appointments, and follow-up activity. Monitor client activity to understand visit trends and support overall program growth goals. This role reports to the Director of Occupational Services within WellStreet Urgent Care.
Required Qualifications
- Reside in South Carolina
- Experience in client relations
- Exceptional customer service skills
- Professional, effective, and excellent written and verbal communication skills
- Detail oriented
- Ability to work independently with a disciplined work ethic
- Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner
- Energetic team player
- Conduct business in a service-oriented manner that is attentive, cooperative, sensitive, respectful, and kind in dealing with patients, clients, visitors, the general public, and all colleagues
Desired Qualifications
- Healthcare Experience
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