OC Product Integration
RemoteUnited States
Job Summary
Identify and resolve risks and issues for delivering changes and improvements to assigned projects within the Office of Communications Divisions of Web and Emerging Technologies Group. Act as the primary integrator for OC special projects or those not aligned to a specific product, applying analytical thinking to determine impacts on assigned products through research, institutional knowledge, and cross-communication with the ADO team, MSI, and client resources. Build understanding of project delivery processes including functional and performance testing, MAPS, release, and environment management. Develop and update implementation plans, roadmaps, and integrated schedules for assigned products, including delivery milestones across Marketplace ADOs, shared services, and technical teams. Serve as the primary point of contact for MSI and CMS to understand current changes and project activities, while updating and maintaining information using appropriate reporting tools to assemble project status. Express requirements clearly to deliver product changes on time, participate in internal MSI and client scrums for updates and guidance, and facilitate meetings related to assigned product projects. As needed, work with the Exchange Operations Center and Marketplace Operations Coordination Center for operational issues, defect triaging, and retrospectives of problematic changes.
Required Qualifications
- Ability to assume ownership of tasks and drive them to successful completion
- Ability to effectively coordinate and communicate with internal and external stakeholders to develop, expand, and strengthen their relationships and support the maintenance of a stakeholder matrix
- Ability to identify and communicate risks, issues, and dependencies that could result in potential schedule/stakeholder impacts
- Experience documenting processes and outcomes to use for guiding future projects
- Experience identifying, tracking, and resolving business and technical issues and identifying coordination points around product delivery and/or coordinating development and maintenance releases
- Experience with planning for and supporting key operational and technical processes
- Experience with requirements gathering and data analysis to determine potential solutions for issues requiring cross-team collaboration
- Experience working independently, collaboratively, creatively, and analytically in a problem-solving environment
- Strong communication, organizational and time management skills
- Bachelor's (BA or BS) degree from an accredited institution
Desired Qualifications
- Experience/knowledge of Project and Program Management and different delivery methodologies (Agile/Waterfall/Kanban)
- Certifications in instructional design, educational technology, or a related field
- Knowledge of Atlassian tools, including JIRA and Confluence
- Knowledge of API architecture
- Certification in project management, such as the Certified Associate in Project Management (CAPM) or Project Management Professional (PMP)
- Knowledge of the federally facilitated health insurance marketplace or eligibility and enrollment
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