Observability Consultant

Lead for Digital Banking Monitoring and Observability Engineering in India. Own and administer Digital Banking monitoring platforms with a focus on stability, scalability, and governance. Lead configuration and standardization of ThousandEyes and Splunk including alerts, dashboards, policies, and integrations. Act as the single point of accountability from India for monitoring strategy and execution. Design meaningful and business-aligned alerting by reducing noise and improving signal quality. Partner with US counterparts to align monitoring standards, onboarding approach, and roadmap execution. Ensure consistent and controlled onboarding of applications into monitoring platforms. Maintain platform access management, configuration hygiene, and documentation. Apply strong SaaS and cloud architecture understanding to design effective monitoring strategies. Leverage deep database knowledge across Oracle, SQL, and MongoDB for monitoring design and issue analysis. Support major incident triage and root cause analysis through deep monitoring insights. Integrate observability outputs into incident, problem management, and operational reporting processes. Build and maintain Python-based automation to reduce manual effort and improve efficiency. Identify observability gaps and proactively influence remediation with application and platform teams. Explore and apply GenAI concepts to enhance operational intelligence and decision support. Maintain clear runbooks, standards, and knowledge assets. Demonstrate strong leadership, adaptability, collaboration, and professional communication. Actively support extended service hours and second shift operations aligned to US teams.