Observability Architect | EST | Remote
$182,000–$217,000 year
RemoteUnited States
Job Summary
Serve as the primary technical point of contact for a portfolio of Grafana customers, designing their observability maturity journey and providing expert-level troubleshooting to drive adoption. Conduct regular technical reviews, health checks, and root cause analysis to ensure client success, while advising on best practices and collaborating to develop technical roadmaps. Own the customer lifecycle by identifying optimization opportunities for cost and feature adoption, representing client needs internally to shape product feedback and roadmap priorities. Deliver training sessions, develop technical documentation, and present reports on client metrics and ROI alongside account teams.
Required Qualifications
- Located on the East Coast
- Bachelor's degree in Computer Science, Information Technology, Math or a related field (or equivalent experience)
- Experience deploying and operating Kubernetes
- 5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry
- Proven ability to manage multiple clients and projects simultaneously
- Excellent problem-solving and analytical skills
- Outstanding communication and interpersonal skills
- Experience with relevant tools and technologies, e.g., CRM software, ticketing systems, specific programming languages
- Ability to travel as needed to meet with clients (up to 25%)
Desired Qualifications
- Strong understanding of observability solutions. Grafana, Prometheus, and Loki a plus
- You have some observability expertise, preferably architect level
- First class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers
- Ability to articulate our value proposition and the technical advantages of our products
- You will love solving technical challenges and thrive on bringing creative solutions to our customers
- 5+ years of technical sales, TAM or other post sales technical experience, ideally with open source technologies, or in the observability space
- Great at connecting product usage to value (ROI)
- Great at managing customer lifecycle
- You will be creative in solving customer adoption challenges
- You can proactively assist customers with technical issues that may arise and assist in the troubleshooting and root cause analysis
- You should have a technical mindset and a desire to grow technically
- Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience
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