O2C Analyst - Collection
Hybrid · Łódź, Łódź Voivodeship, Poland
Job Summary
O2C Analyst - Collection role focusing on leading daily collection operations, managing escalated disputes and complex payment issues, and driving improvements in cash collection, AR accuracy, and customer satisfaction. Responsibilities include ensuring compliance with policies and SLAs, overseeing receivable portfolios to keep past-due balances within targets, analyzing and reporting on collection KPIs (collection rate, past-due, cycle time), supporting doubtful debt provisioning processes, and coaching the team while driving continuous process improvements. Requires experience in collections/AR, strong ERP/MS Office skills, English proficiency, and a track record in leadership within a shared services environment; the role emphasizes transition/migration project experience as a strong asset. The position is based in Łódź, Poland, with a hybrid work model (3 days in the office).
Required Qualifications
- Education degree in Finance, Accounting, or equivalent qualification
- Minimum 3 years of relevant experience
- Experience in Collections (Accounts Receivable)
- Experience in a shared services environment (advantage)
- Advanced knowledge of ERP systems and MS Office tools
- Strong leadership, organizational, and analytical skills
- Mandatory hands-on experience in Collections
- Experience in transition or migration projects is a strong asset
- Good verbal and written communication skills in English
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