O&O Park Team Lead
$35,360–$35,360 year
On-siteFredericksburg, Virginia, United States
Job Summary
Act as Manager on Duty when general managers are absent, ensuring operational excellence, safety compliance, and team accountability across Sales & Service, Parties & Events, and Food & Beverage. Lead guest interactions to drive membership sales and model service excellence while coaching staff on conversions. Enforce safety policies, complete incident reports, and maintain park cleanliness and equipment readiness. Manage inventory, oversee maintenance projects, and handle scheduling for birthday parties and corporate outings. Deliver timely communication of guest issues and operational challenges to management. Work evenings, weekends, and holidays to support park operations.
Required Qualifications
- At least 18 years of age or older
- Minimum of 2 years of progressive experience in operations or guest-facing roles
- Prior supervisory or leadership experience
- Availability to work evenings, weekends, and holidays
- Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility
- Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others
- Sound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments
- Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed
Desired Qualifications
- Background in retail sales, food & beverage, amusement/entertainment, or recreation
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