O&D Support Team Lead
On-siteOsterley, England, United Kingdom
Job Summary
Lead a team of Broadcast Support Engineers, providing day-to-day technical leadership, coaching, and performance management for 5-7 direct reports. Act as the technical lead during service-affecting incidents, coordinating fault resolution, managing technical communications, and driving timely service restoration for Sky's Broadcast Playout, Live Events Hub, and MCR systems. Lead complex fault investigation, root cause analysis, and post-incident reviews to improve service resilience and operational processes. Represent the team at daily operational and stakeholder incident reviews, defining, reviewing, and transitioning new technologies into operational support with minimal impact. Deliver and coordinate planned engineering activities, including software upgrades and infrastructure improvements, while promoting best practice through documentation and continuous improvement initiatives. Support out-of-hours engineering activities as required.
Required Qualifications
- Significant experience supporting complex broadcast environments, ideally across Playout and MCR
- Previous experience leading technical teams or mentoring engineers within a live operational environment
- Strong knowledge of broadcast signal chains, production workflows and playout technologies
- Experience supporting compressed and uncompressed IP video workflows, including SMPTE ST 2110, SMPTE ST 2022-2 and SMPTE ST 2022-6
- Good understanding of linear broadcast workflows and live event contribution technologies
- Experience with video distribution, monitoring and control systems and complex audio workflows, including Dolby technologies
- Strong understanding of IP networking fundamentals, including TCP/IP, UDP, multicast, VLANs and firewall concepts
- Exposure to cloud technologies such as AWS or Azure
- Appropriate right to work in the UK
Desired Qualifications
- An understanding of Zixi Zen Master
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