Nutrition Services | Participation & Student Experience Lead
$49,192–$60,757 year
On-site · Fort Wayne, Indiana, United States
Job Summary
The Participation & Student Experience Lead designs and leads field-based participation improvement initiatives to increase breakfast and lunch participation and support district reimbursement goals across Nutrition Services sites. The role evaluates student experience across sites (service flow, speed, accessibility, customer service) and develops standardized, replicable interventions; establishes feedback mechanisms (taste tests, quick surveys, student panels) and summarizes actionable findings for field and menu planning partners; identifies underperforming sites using participation trends and develops targeted intervention plans with site leadership; creates standardized participation toolkits and coordinates with leadership/training resources to ensure consistent execution; works to reduce operational barriers that discourage participation and supports district cross-functional goals. The role requires collaboration with field leadership, menu planning partners, and district teams, and involves travel between district sites. The position emphasizes outcomes related to increased participation, improved customer experience, and enhanced district reimbursement while promoting the district’s Schools of Success competencies.
Required Qualifications
- Bachelor’s degree or three to five (3–5) years of experience improving customer experience, participation/sales, student engagement, or operational performance in a multi-site service environment in lieu of degree
- Demonstrated ability to analyze trends, identify root causes, and translate findings into practical site-level interventions
- Strong communication skills, including the ability to influence and support site leaders without direct supervisory authority
- Ability to use technology systems and data (e.g., LINQ or similar) to monitor participation trends and track intervention results
- Food Safety Training Certification (must obtain within 30 days of employment)
- Valid Indiana driver’s license and ability to travel between district sites
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