Nutanix Engineer/ Networking IT Support Engineer
On-siteHong Kong, Hong Kong
Job Summary
Provide onsite and remote Break & Fix support for networking and infrastructure incidents, deploying and managing Nutanix HCI environments including AOS, AHV, and Prism. Troubleshoot hardware, software, and network connectivity issues involving TCP/IP, VLANs, DNS, and DHCP, while executing system upgrades, patching, and lifecycle management. Implement backup and disaster recovery solutions, respond to critical incidents within agreed times, and maintain technical documentation and service records. Collaborate with global teams on cloud projects and ensure professional interaction with stakeholders. This freelance, on-call role requires a valid CCNA certification, fluent English, and minimum five years of enterprise infrastructure experience.
Required Qualifications
- Minimum 5 years of experience in infrastructure, virtualization, networking, or IT support engineering
- Strong hands-on experience with the Nutanix ecosystem (AOS, AHV, Prism)
- Experience supporting VMware and/or Hyper-V environments
- Solid understanding of networking fundamentals, including TCP/IP, VLANs, DNS, DHCP, routing, and switching
- Proven experience providing Break & Fix support in enterprise environments
- Ability to diagnose and resolve complex infrastructure and networking issues
- Experience with backup and disaster recovery solutions
- Valid CCNA Certification (Cisco Certified Network Associate)
- Minimum 90% pass score on the induction assessment
- Fluent English communication skills (spoken and written)
- Ability to work independently in customer-facing environments
- Professional demeanor and strong customer service orientation
Desired Qualifications
- Scripting experience with PowerShell and/or Python is advantageous
- Nutanix Certification (NCP or higher)
- Experience with cloud platforms such as AWS, Azure, or GCP
- Knowledge of automation tools such as Ansible and Terraform
- Experience supporting enterprise networking infrastructure
- Excellent verbal and written communication skills in English
- Strong professionalism and customer-facing skills
- Ability to remain calm and effective during critical incidents
- Proactive problem-solving mindset
- Strong organizational and time-management skills
- Ability to work collaboratively within distributed teams
- Commitment to delivering high-quality technical support and customer satisfaction
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