Nurse Supervisor, Telephone Triage Center (CareLine)
$80,000–$100,000 year
On-site · Minneapolis, Minnesota, United States
Job Summary
The Nurse Supervisor for the Telephone Triage Center will supervise CareLine RN staff, manage hiring, training, performance reviews, and ensure quality assurance. This role includes providing leadership, customer service support for escalated concerns, generating departmental performance reports, and developing training programs. Strong communication, organizational skills, and a track record in nursing and customer service are essential. The position requires RN licensure, preferably a BSN, and willingness to work evening and weekend shifts.
Required Qualifications
- Graduate of RN program, BSN preferred
- Current RN licensure in Minnesota
- Current RN licensure in Wisconsin within two months of hire
- Minimum two years of nursing and customer service experience
- Excellent oral, written and interpersonal communication skills
- Exceptional listening skills
- Excellent analytical and problem solving skills
- Excellent organizational skills and attention to detail
- Intermediate level of knowledge/expertise with PC hardware and software (Microsoft Word and Excel)
- Strong knowledge of customer service processes and techniques
- Demonstrated ability to work well in team environment
- Dedication to providing exceptional customer service
- Demonstrated ability to prioritize multiple projects and tasks
- Ability to adapt well to change
- Ability to work some evening and weekend hours, including being on-call (on a rotating schedule with management team)
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