[NSSG] Associate Support Engineer/ Support Engineer

Associate Support Engineer / Support Engineer in Singapore responsible for delivering high-quality technical customer support, troubleshooting issues across software, hardware, network, and applications, documenting procedures, collaborating with development and QA teams, assisting with product testing and onboarding, and maintaining SLA performance. Candidate should have solid knowledge of computer systems, networks, TCP/IP, OSI layers, network security concepts, DNS, and common protocols; excellent verbal and written communication; strong problem-solving and analytical abilities; customer-service orientation; teamwork and ability to create clear technical documentation; and a willingness to stay current with product offerings and industry trends.