NSOC Technical Support Specialist
On-site · Melbourne, Victoria, Australia
Job Summary
NSOC Technical Support Specialist providing technical support for first-line monitoring and incident management in a Network Operation Center. Responsible for monitoring customers’ infrastructure, escalating unresolved incidents, documenting steps for resolution, taking technical ownership of major incidents, and serving as the primary point of contact between Motorola NSOC and partners. Emphasis on strong customer service via phone and email, ability to follow ITIL-aligned processes, and comfort with shift work including nights and weekends. Requires foundational networking knowledge and an Australian-equivalent education credential.
Required Qualifications
- Great communication skills, able to effectively communicate to functional teams internally and externally
- Calm under pressure, able to provide guidance and support
- You may have previous NSOC experience, working in helpdesk, Service desk or NSOC environments
- Able to understand and follow ITIL concepts
- High levels of attention to detail, able to follow process and procedures that align with the NSOC requirements
- Enjoys working autonomously but also a part of the team
- Able to work shift work, night shifts, including weekends and public holidays
- Australian certificate of education or equivalent, this could be a degree, or a diploma
- Foundational networking knowledge
- Foundational Security concepts understanding is desirable
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