NRC Guest Services Associate
$31,200–$31,200 year
On-siteSt. Charles, Illinois, United States
Job Summary
Answer telephones, greet customers, and provide accurate information and guidance to residents, visitors, and the St. Charles community. Process memberships and registrations, collect fees, issue receipts, and initiate refunds for programs and activities. Operate office machines including copiers, fax machines, credit card readers, computers, and printers as needed. Maintain an orderly service desk and lobby, distribute incoming mail, and dispatch outgoing correspondence. Complete opening and closing procedures, daily checklists, and enforce park district policies and safety rules. Perform first aid, CPR/AED, and execute emergency procedures when necessary. Set up and take down rooms for programs and rentals, assist with building cleanliness, and notify class participants of changes or cancellations.
Required Qualifications
- Excellent communication and customer service skills
- Knowledge of how to greet the public courteously
- Ability to obtain information
- Ability to provide accurate and informative guidance
- First Aid/CPR/AED certification or ability to obtain certification within 30 days of hire
- DCFS mandated reporter certificate or ability to obtain certification within 30 days of hire
- Friendly and positive personality
- Productive work style
- Shows initiative
- Effective written and oral communicator
- Reliable
- Safety-minded
- Ability to work cooperatively and collaboratively with residents, colleagues, the public, PDRMA and other agencies or organizations
- Ability to answer telephones
- Ability to greet and accommodate customers
- Ability to provide information and assistance to fellow colleagues
- Ability to effectively communicate orally
- Ability to process memberships and registrations
- Ability to collect fees
- Ability to issue receipts
- Ability to initiate refunds for programs and activities
- Ability to notify class participants of class changes or cancellations
- Ability to operate various office machines such as copier, fax, telephone, credit card reader, computer and printer
- Working knowledge and ability to enforce and explain Park District and Norris Recreation Center procedures, rules and policies
- Ability to complete opening and closing procedures and daily checklists
- Ability to maintain an orderly and professional atmosphere at the service desk
- Ability to keep the service desk and lobby areas clean and neat
- Ability to distribute incoming mail and dispatch outgoing mail
- Ability to follow all safety procedures
- Ability to perform first aid, CPR/AED and execute emergency procedures as necessary
- Range of hearing and vision that allows the employee to safely complete the essential duties of the position with or without assistive devices, corrective lenses and/or glasses and/or a reasonable accommodation
- Ability to sit
- Ability to walk
- Ability to climb
- Ability to balance
- Ability to stoop/kneel
- Ability to crouch
- Ability to crawl
- Ability to reach
- Ability to handle/feel
- Ability to stand
- Strength of 1-30lbs
Desired Qualifications
- High school diploma or equivalent
- Work experience in reception and customer service
- Basic computer skills
- Knowledge of computer skills
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.